I love making life easier. And let’s face it – some repetitive administrator tasks are prime targets for streamlining. Take the case of a boatload of inactive PaperCut users. Removing them’s too much trouble, but letting them take up valuable licenses is a big no-no. Here’s where scripting can really help.

“Never a Dull Moment” (#NADM) is a blog series about the life and times (ok, mainly the times) of Americas Presales Specialist Tanner Dull.

I love talking to PaperCut callers about their print problems. One such caller wanted to solve a problem in her medical business. She mentioned HITRUST, a term I’d not encountered before. Here’s what happened …

Is BYOD a disruptive phenomenon or a business and work enabler?

With smartphones, tablets, and laptops making their way into your organization or campus, allowing users to connect to your network, find their files, and print can cause operational challenges.

According to Gartner, BYOD forces IT to wrestle with governance and compliance, mobile device management, and security of your network.

While I was a member of the Windows print spooler test team at Microsoft, one of my side tasks was to support Microsoft IT with their deployment of prerelease operating systems that hosted the print infrastructure at the main campus in Redmond. I provided support for IT when it came to printing at Microsoft and […]

It was a dark and stormy night when the phone rang. Ok, maybe not, but Melbourne, Australia isn’t known for it’s great weather! The phone did ring and I did pick it up. It was Frank* from one of our educational customers who was looking for support. He was able to quickly summarise that the […]

Many customers use PaperCut for the secure release of print jobs using release stations or Find-Me printing. Some organizations need authorized staff to release print jobs on behalf of other print users. Think Teachers for Students, Clerks for Lawyers, Librarians for Patrons. For as long as PaperCut has been around, we’ve had the ability for […]

I am happy to be a new addition to the team here at PaperCut. I come from a large Pacific island where aging infrastructure and high prices are the norm. Farming is at the heart of the economy, without it we would surely fail under the economic pressure of having strong economic neighbours. I often […]

Many of you know that PaperCut MF embedded software runs directly on your copier’s touchscreen. Today we are releasing a set of video tours for our embedded application running on different multifunction devices. These videos are great to see how PaperCut works on a device without a complex embedded software install or buying an expensive test […]

Ah … my tax time again! What a complicated mess that is! “Enjoyment” only matched by one thing: Managing web server SSL certificates and dealing with the corresponding certificate authorities! As PaperCut system administrators like Geoff from Colorado, John from Illinois or Robert from Iowa have recently found, managing SSL certificates can end up making […]

One of my roles at PaperCut is providing technical support by working directly with you to find the specific features required to resolve your print management problems. As each individual site deploys PaperCut to address their unique issues, I receive suggestions for new product features and enhancements. Many of the ideas that are sent to […]

I recently helped out one of our biggest corporate customers to resolve issues with their print server. During the last week of the financial year (when printing load is the highest) their print server became overloaded and stopped working. This sounds bad, but we quickly got things working smoothly again and learned that PaperCut scales incredibly […]

A number of visitors have suggested we implement an improved search system for the Knowledge Base and Manual. This project is now complete and we have a new unified site search that searches over the KB, manual, blog, and the site as a whole (check out the search link on the top right-hand corner of […]