PaperCut Blog

Everyday tools, tricks and automation

Often when I use a different computer, I’m initially a little lost because the machine doesn’t necessarily have all the custom bits and bobs that I have set up to save me time. Everyone has shortcuts, ways of working, and preferred apps that they like to use – so I thought I’d outline a few […]

Lesson: patch your system!

I am happy to be a new addition to the team here at PaperCut. I come from a large Pacific island where aging infrastructure and high prices are the norm. Farming is at the heart of the economy, without it we would surely fail under the economic pressure of having strong economic neighbours. I often […]

Picking a new support system – 5 candidates reviewed

I sometimes find myself sitting on the fence between ‘customer’ and ‘technical support’. It was not that long ago I was an IT manager for a reasonable size high school here in Melbourne, Australia. One thing that was always on my mind was the quality and timeliness of support available from software and hardware vendors. […]

Switching between your desktop audio devices

Hands up if any of this sounds familiar: You’re at your desk. Your headset is plugged into your cell phone to play music. The desktop phone rings. You take off your headset to pick up the handset. Then someone calls on Skype. You unplug the headset from the cell phone and plug in into the […]

A quick tip to keeping a DHCP network organized

I was recently helping a customer with a couple of reporting questions they had and they mentioned that they were going to be rolling out 20 new printers in the near future. I commented that this would require quite a bit of work, lugging hardware around, changing printer drivers etc. They agreed and then said […]

Trailing slashes on your URLs: to be or not to be, is it a question?

A few weeks ago we launched our new website design. Working on the website took up the majority of my time in the few weeks prior. As part of the redesign we added a number of new pages, removed some and moved others from one place to another. During this process a question was raised, […]