Another ordinary day, another ordinary customer query. Or that’s what I thought before printer load balancing came to the party.

Join me as I reflect on a humbling solution journey, and dive into “the algorithm” – PaperCut’s ingenious method for handling print job distribution.

Trust me, it’s a thing of beauty.

Here in the Technical Services team, we’re always looking to meet users’ needs in new ways – often from well outside of the box.

And that’s exactly what happened with a customer who trunk-ported their way to an intriguing solution for their mDNS issues.

Let’s take a look.

Another successful PaperCut Constructival hackathon has come and gone. Around 120 PaperCutters huddled together in busy little groups for 30-odd hours and hacked to their collective heart’s’ content.

Why have a hackathon? What’s the value? How do I run a hackathon with my own team? These are the questions we’ll solve today.

When you’re responsible for software updates and upgrades, it’s best not to jump in without checking what the repercussions will be.

Systems architect Matt Lee shares his personal formula for ensuring a safe software update. As a bonus, Matt shares the horror story that led to his formula.

Flinders University CIO Kerrie Campbell shares three IT lessons she’s picked up over the years that keep her ahead of the pack.

Often when I use a different computer, I’m initially a little lost because the machine doesn’t necessarily have all the custom bits and bobs that I have set up to save me time. Everyone has shortcuts, ways of working, and preferred apps that they like to use – so I thought I’d outline a few […]

I am happy to be a new addition to the team here at PaperCut. I come from a large Pacific island where aging infrastructure and high prices are the norm. Farming is at the heart of the economy, without it we would surely fail under the economic pressure of having strong economic neighbours. I often […]

I sometimes find myself sitting on the fence between ‘customer’ and ‘technical support’. It was not that long ago I was an IT manager for a reasonable size high school here in Melbourne, Australia. One thing that was always on my mind was the quality and timeliness of support available from software and hardware vendors. […]

Hands up if any of this sounds familiar: You’re at your desk. Your headset is plugged into your cell phone to play music. The desktop phone rings. You take off your headset to pick up the handset. Then someone calls on Skype. You unplug the headset from the cell phone and plug in into the […]

I was recently helping a customer with a couple of reporting questions they had and they mentioned that they were going to be rolling out 20 new printers in the near future. I commented that this would require quite a bit of work, lugging hardware around, changing printer drivers etc. They agreed and then said […]

A few weeks ago we launched our new website design. Working on the website took up the majority of my time in the few weeks prior. As part of the redesign we added a number of new pages, removed some and moved others from one place to another. During this process a question was raised, […]

An Internet or Web Proxy is one of the most important applications on a large network. It allows you to: track user’s internet usage save on bandwidth costs through content caching limit user access to irrelevant or objectionable content If you’re running PaperCut, and want to make use of Internet Quotas, then you will need […]