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Posted on by Dale Micallef

The modern interface and security enhancements keep on coming with 17.2

This year PaperCut has focused on enhancing the overall look and feel of our solution, and extending our features to continue to reduce any potential security risks associated with printing. In release 17.2 this trend continues. End users are presented with a slick new interface, which administrators can quickly customize with new branding options. We’ve also added a number of enhancements to help your organization be GDPR compliant. For PaperCut MF users, Integrated Scanning is now available on Xerox and Sindoh, along with more improvements to make configuring Find-Me easier.

Release overview

PaperCut 17.2



A modern look and feel for all users

The refreshed, modern interface introduced in 17.0 on the Admin web interface has been expanded to the User web interface.

Now end users can enjoy the same modern look and feel as administrators, with a stylish and savvy interface that presents an intuitive layout to allow everyone to get the most out of their PaperCut MF or NG deployment.

We recognize that some organizations want to carry over their branding to provide their users with a seamless and integrated online experience. So not only did the User web interface get a makeover, but we have now made it easier than ever before to apply your organization’s branding across PaperCut MF and PaperCut NG.

A new “Branding” section located in the Options menu provides quick and easy configuration of customization; allowing you to make PaperCut truly your own. Within the new Branding section, you can customize the branding of the Login page, User web interface, Admin interface, and the Client Tool.




New security improvements for GDPR

With regulatory changes being brought in across the globe to protect users rights to data privacy and protection, PaperCut is actively equipping our products to help our customers meet their data protection obligations.

The latest data regulation taking Europe by storm GDPR, will enforce significant fines in the case of privacy and data breaches. In the 17.2 release, new Forget-Me and What Do You Know About Me features help organizations comply with their GDPR obligations relating to their printing system.

To help comply with the “Right to Access” changes, What Do You Know About Me allows organizations to provide a user with all the information stored about them in PaperCut NG or PaperCut MF, giving them full visibility into their data records.

To help comply with the “Right to be Forgotten” changes, Forget-Me is a secure and automated process to have all information associated with a user redacted with a single admin command.

These two latest features, along with Secure Print Release and Watermarking and Digital Signatures, are key measures to protect a user’s data integrity and specifically safeguard an organization’s print environment to be GDPR compliant. You can read more about how to make your print system GDPR compliant here



Restrict admin access to specific shared accounts

PaperCut MF and PaperCut NG now offers improved security by providing the ability to restrict admin access to specific shared accounts. Admins can be given access to manage only the subset of accounts they are responsible for.  This prevents the risk of unauthorised account access and reduces potential confusion for IT Administrators.



Improvements continue for Xerox embedded application

After receiving an interface refresh in 17.0, the PaperCut MF embedded application on Xerox EIP devices has had a number of new functions added, including Integrated Scanning, the ability to select multiple print jobs when releasing, the tracking of printing from USB drives and more. All this new functionality will make it feel like a new embedded application for Xerox Multifunction Devices!  

And yes, the Xerox Integrated Scanning is supported on all the new VersaLink and AltaLink devices as well!

Find out more about PaperCut MF for Xerox (including models supported) on the Xerox Tour page.

Integrated Scanning and a modern UI supported on Sindoh devices

PaperCut MF provides a seamless end-user experience at the MFD panel for Sindoh users, with both Integrated Scanning and a modern, intuitive interface now available.

The pre-configurable Scan Actions ensure secure document scanning on Sindoh iOption devices will effortlessly integrate into existing business processes.

Find out more about PaperCut MF for Sindoh (including models supported) on the Sindoh Tour page.



Find-Me configuration is now even easier

Following on from the Secure Print and Find-Me configuration enhancements released in 17.1, we’ve added in some extra smarts. Now during Find-Me configuration, queues that match the same physical address as the device being configured will be automatically be suggested, saving time and effort of sorting through a potentially long list of print queues.

Find out more on PaperCut’s Find-Me Printing Tour and Secure Print Release Tour.



Quick and easy copy function access on Canon devices

Expanding the Guest Access functionality to more devices, PaperCut MF now allows IT Administrators to easily enable anonymous user access for the device copy function on Canon devices.  

Through a nominated user account, the “Guest Access” button can be configured to grant unrestricted access and free usage of the device copy functions and still track the copy usage.

To find out more, check out our knowledge base article.



Enhanced usability when releasing print jobs at the device

Users will now have the ability to release multiple jobs at the same time from HP OSA, Sharp OSA and Toshiba eConnect devices, making the print process quicker and easier. Users will also have the ability to cancel multiple jobs at the same, again improving the usability of the embedded release stations.  



Support for Toshiba’s environmentally-friendly erasable toner

Toshiba’s latest enterprise-class MFD, the Toshiba e-STUDIO4508LP, can not only print normal black ink, it can also print a special blue ink which is erasable, allowing paper to be reused up to 5 times.

As eliminating paper waste is one of PaperCut’s core values, we quickly ensured that PaperCut MF supported Toshiba’s latest environmental initiative. PaperCut MF’s print tracking and quote management now permit specific tracking and quota settings on eBlue jobs.

Find out more about PaperCut MF for Toshiba on the Toshiba Tour Page.

Want to know more?  

To help you digest all the updates, we’ve detailed all features, enhancements and fixes, in the 17.2 Release Notes for PaperCut NG and PaperCut MF.

And of course, the “Fine Print”

If you have a current subscription to Premium Upgrade Assurance, your upgrade to Version 17.2 is already included. Otherwise, one-time upgrades may be purchased via our online order system or through your PaperCut supplier. And hey, added bonus – upgrading now will entitle you to all of the releases in the 17.x series throughout the year!

About the Author:

Dale has been part of the PaperCut family since December 2016, joining our Marketing team as a Product Marketer and has been working in the Software and IT industry for the last 10 years. During that time, Dale completed his Masters of Business Administration (MBA), majoring in Marketing and in his spare time enjoys playing Australian Rules Football and watching the latest trending Netflix TV series.

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Posted on by Maria Piera

It feels good to give a little

I was so happy when I heard that the PaperCut Leadership team had decided to sponsor the first ever Illuminate Gala Ball.  Not just because the cause was close to my heart – autism support and awareness – but also because it made me feel good to know that the company I worked for was prepared to give to help others.

Illuminate is the brainchild of Paul and Natasha Finamore – they have 2 sons on the autism spectrum and wanted to give back a little to the organisations that had supported them and their kids.  With a view to help even more kids and parents, they thought big and pulled off a great fundraising night.  There was laughter and tears, dancing and auctions. Over $60,000 was raised to be shared between Autism Spectrum Australia  and the Helping Hands Centre .

I have to draw the similarity between Paul and Natasha, and PaperCut’s two founders Chris and Matt – 2 people with a vision and the determination and the work ethic to turn that into something.  Paul has had a long business relationship with PaperCut so supporting Paul in this endeavour was like helping out a family member.  

PaperCut has grown so much over the last few years but one thing that hasn’t changed over the 4 years that I have been here  is the strong sense of identity I feel as part of the PaperCut family.  I know that I am working for an employer that really does care for its staff, and endeavours to support them through life’s ups and downs.  That mindset is extended to the wider community through the support of various charitable projects aimed at supporting kids – and the belief that all people have something to contribute and nurturing diversity is a worthwhile cause.  

PaperCut sponsors students from Sir John Monash Science school to attend the SuperComputing conference and intern; we provide work placements for high school kids who are interested in learning about tech jobs; we take undergraduate interns from Swinburne Uni computer science degree; and we support TLC for Kids who provide activity kits for kids in long term hospital care.  With over 100 staff in the Melbourne office alone, there’s always someone collecting for something – be it one of our kids schools, sports clubs or a favourite charity etc. All this helps in providing us with a sense of community.

But it is not just monetary support that is important.  One of the overarching themes of Paul and Natasha’s speeches on the night of the Illuminate Gala Ball was one of greater understanding and acceptance of children with autism, and indeed of people with any differences.  Parents of kids with autism often find themselves socially isolated and judged because their kids are different.   We live today in a very diverse world, so if there is one learning I can urge everyone to make is that every day, everyone is dealing with something.  Give what you can to others – a smile, a hello, a wave, a helping hand, and friendly chat – and yes, if you feel you can, please give to whatever charity or group you feel is worthy.  We also now live in a world where companies aspire to have diversity in their workforce – it is generally understood that from diversity, we can learn and grow.

So apart from having a great night out with my husband and some work colleagues, I was able to personally contribute to a cause that I believe in and, I must admit, it felt good to be able to give a little. At PaperCut, apart from all the hard work we all do, I see many people giving a little and showing support in many different ways every day. It warms my heart to know that I’m working for an organisation that values this generosity, values diversity and has a strong sense of community.

About the Author:

Maria has worked in the tech industry all her career and has been with PaperCut Software for the last 4 years.  Working in the Melbourne marketing team, Maria co-ordinates the trade shows and other events worldwide. Outside of work, Maria devotes her time to her family and can often be found volunteering for a good cause.  With one child on the autism spectrum, Maria has first hand experience of the struggles that children with special needs face and is passionate about providing them with the best opportunities to reach their full potential.

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Posted on by Geoff Smith

Avoiding an Expensive Data Leak

The new General Data Protection Regulations (GDPR) in the EU highlight the responsibilities all organisations have to protect customer data.  In the EU, penalties for leakage of personal data are increasing a hundredfold and other jurisdictions are likely to follow suit.

The printed document is the oldest source of data leaks, and protection of printed output remains an important issue to this day.  The first line of defence is to prevent unwanted copies of a document being printed and PaperCut MF’s find-me printing does that very well.  But once printed, a paper document left behind in the cafe or on a train seat is typically anonymous, making it impossible to determine when and by whom it was printed.   PaperCut NG and MF also provide innovative solutions to this problem – but more about that later.

At PaperCut, we’ve been tackling print security for a long time.  Our original hackers were armies of school and university students looking for a way to get a free print or copy.  And you wouldn’t believe the things that a motivated student will try!

Behind the scenes at PaperCut, we have been making changes to better equip ourselves for a security conscious world.   Recently we established our own Security Response Team (SRT), which formally brings together our company’s top security talent to raise the bar on how we do security.  The responsibilities of the SRT include giving the existing application and all new features a thorough security review.   When customers report a potential security issue, the SRT is standing by – ready to investigate and quickly fix any nasty reported vulnerabilities.

In more recent years, PaperCut NG and MF are regularly subjected to customer sponsored penetration tests that pound the software from all angles looking for vulnerabilities.   If you do run a penetration test and find something – please report it to us through customer support and they will pass it on to the SRT.

Unfortunately, no amount of pen testing will stop a careless employee leaving a sensitive document behind on the train seat.   A purely digital solution won’t work in this case.  What we need is a way to strongly influence user behavior.

Perhaps a confidential document policy and user education will do the trick?  That could be part of a solution, but in practice, policies are not sufficient on their own.  But a clear policy coupled with security features in PaperCut NG and MF make for a very strong combination.

Way back in 2010 (release 10.5), we introduced the ability to add a watermark to every printed page.  This watermark may contain the user name and date of printing – or even more powerful – a digital signature.  A digital signature can be used to uniquely trace any printed page to the exact entry in the job log for that printed document, giving the time of printing, the printer used and the person who printed the document.   This sends a powerful message to users that they remain accountable for every page they print.

Perhaps PaperCut was ahead of its time, because for a number of years watermarking has been considered a minor feature – almost forgotten.  But In 2017 its time has come.  To celebrate, we’ve made it more powerful by adding full page watermarking.  This feature, was for us a cool technical challenge to implement and for you, ensures that the watermark cannot be intentionally clipped off the page.    Of course you don’t want the full page watermark on every printed document, so it’s good to know you can automatically turn on and off a watermark using a print script to set the watermark text.

There is plenty more to say in the realm of print security, as there are security questions to answer right from the time a user presses Ctrl-P to toner being laid down on the paper and beyond.  To help people answer these questions, we recently put out a whitepaper covering end-to-end print security best practices.  If print security is your concern, please check it out here – “Securing your Print System”.

About The Author:

Geoff Smith leads the development and product teams at PaperCut Software.  He came to PaperCut four years ago after holding roles as software developer architect and project manager at HP and Agilent Technologies.  Geoff is a member of PaperCut’s Leadership Team and has overseen the rapid growth in our development capability.   Outside PaperCut, Geoff is a keen dinghy sailor and likes to spend his Saturday afternoons at the helm of a small boat.  


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