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Posted on by Development Team

It’s the small things in 17.1 that will make all the difference

With a number of small, yet impactful enhancements, this release focuses on limiting security risks that can occur during printing, increasing accountability of printed output, and making print management that much smarter.

PaperCut 17.1

For years, PaperCut has recognised the importance in providing a secure print environment. But the more important thing to realise is that this security goes beyond the printer. With 17.1, we’ve extended this security with further enhancements to watermarking and digital signatures, ensuring the security of your document is managed for the entire lifecycle of the document, not just until it is printed.

PaperCut NG and PaperCut MF’s HTTP security has had a caffeine boost with HTTP Strict Transport Security (HSTS) and stricter cookie settings. A level up from the current SSL, 17.1 makes it easier to implement higher system security with permanent browser encryption with a simple check box.

The success of PaperCut’s Mobility Print is continuing to grow, with a number of enhancements rolling out automatically. Our latest Mobile and BYOD solution now provides even more security and support for shared devices with optional user authentication for each print job and restricted printer access through subnet filtering.

But PaperCut is not only about security. We certainly pride ourselves on being an easy and user-friendly solution and continue to improve our usability every release. 17.1 is also jam packed with improvements to Web Print, simplified Secure Print / Find Me configuration, Integrated Scanning for Ricoh SDK/J devices, new device support for HP and Xerox and improved workflow on and Kyocera.


Full page Watermarking to increase print security

Protecting your digital environment does not stop once a document has been printed. Secure Print Release protects the document until time of release, and while regulations and policies can be put in place, steps to change user behaviour beyond the printer need to be considered as well. This is where watermarking and digital signatures can be valuable, as they help protect the life of the document after it has been printed.

Stemming from consultations and requests from a number or government customers, in this release we’ve made enhancements to our existing watermark and digital signature feature by including Full Page Watermarking, helping organization push the value of digital signatures to the limit.

Watermarking and digital signatures provide accountability and traceability to printed documents to avoid accidental or deliberate breach of sensitive data after a document has been printed. It has been proven to be an effective mechanism to change user behaviour by reminding them to be careful when leaving sensitive documents lying around.

Watermarking options in Version 17.1

PaperCut watermark options

For more on PaperCut’s watermarking and digital signatures, visit https://www.papercut.com/tour/watermark/.


Web security enhancements put PaperCut security at an all time high

PaperCut has always kept a close eye on digital security and consistently ensure we keep in line with best practices, even setting new benchmarks for security in print management. The days are numbered where it is up to an organisation to choose whether they’ll secure their environment. In 2018, European organisations could face fines up to €20m or 4% of their global turnover in the event of a data breach as part of the General Data Protection Regulation (GDPR). In the US, all government organisations are enforced to follow strict security guidelines, including the use of HTTP Strict Transport Security (HSTS).

Redirect to HTTPS / SSL

This release also offers stricter cookie security with HTTP Only and the option to force all cookies to HTTPS with a “secure” flag.

Find out more in our web server security settings knowledge base article.


Reduce Web Print server bottlenecks when printing multiple copies

Our latest Web Print server update changes the behavior of third party application requests for multiple copies of a single job. All copies will now be printed as a single job, improving system performance and user experience.

For SysAdmins and IT Managers, this reduces the load on the Application and Web Print servers with fewer spool file creation and network traffic. For end users, it means less wait time when releasing a job and minimises confusion by only presenting one print job at the release station.

Check out PaperCut’s Web Print Tour page for more information.


Added security for shared devices through enhanced Mobility Print user authentication

To help provide extra security on shared devices Mobility Print now enables optional forcement of authentication for every job printed no matter the user or device. When Mobility Print was released as part of 17.0, the default option was to authenticate “per device”, which meant the user’s details were remembered for the device they were printing from. We have recently added a second authentication option, which is “per job” authentication, which means user details will need to be re-entered for each print job, when printed to a printer which has this option turned on.

This new option gives SysAdmins the ability to enforce this higher security authentication mode on a per printer basis, so it can be set just for those printers available on a shared device, such as tablets or iPads. It will also ensure the correct users are being associated to their jobs, even if a user accidentally stays logged in on a shared device.

Note: This feature is not supported on Windows devices.

Find out more on PaperCut’s Mobility Print blog or the Mobility Print Help Centre.


Restrict printer access through Mobility Print based on subnets

Eliminate any potential confusion and make it easier for users to select the most appropriate printer for them through subnet filtering.

By restricting access to printers for specified users and groups, or across multiple sites and locations, only the printers available on the specified subnet will be shown.

Detailed instructions have been included in the Mobility Print Help Centre to assist with configuring subnet filters.


Mobility Print is now supported by offline Site Servers

The simplicity and versatility of Mobility Print is now supported with the seamless failover of Site Servers. Not only can users have choice and freedom to print from whatever device is at their disposal, SysAdmins can have the confidence that their Mobility Print network will be always available when using Site Servers.

Extending the integration between online Site Servers and Mobility Print, offline mode support has been added to provide networks utilising Mobility Print the continuous availability of printing resources that Site Servers provide.

For more on PaperCut’s Site Server have a look at the Tour page or the Mobility Print Help Centre.


Industry expert feedback on Security Whitepaper

We’ve received some great feedback regarding our whitepaper: Securing your Print System. Based on industry expert feedback we’ve released an update.

If you haven’t already read it, the paper provides practical and tested advice on how to secure your print system end-to-end from before a print job is printed, through securing the print workflow, to safeguarding your printed documents.

For the latest on PaperCut’s security, check out the PaperCut security knowledge base article.


Improved Secure Print and Find-Me configuration

For PaperCut MF users, we’ve made improvements to Secure Print and Find-Me Printing to decrease configuration time, increase awareness of inaccurate settings and we do this all with full backwards compatibility, no matter how unique your current environment is.

Print Release Settings

Find out more on PaperCut’s Find-Me Printing and Secure Print Release tour pages.


PaperCut MF with Integrated Scanning on Ricoh SDK/J devices

The PaperCut MF application on Ricoh SDK/J (Java) devices has been RiDP certified and now includes Integrated Scanning.

Now with both Integrated Scanning and a modern, intuitive interface on Ricoh Java devices, PaperCut MF provides a seamless end-user experience at the MFD panel. The new pre-configurable Scan Actions ensure secure document scanning on Ricoh SDK/J devices will effortlessly integrate into existing business processes.

Keep an eye out for Integrated Scanning on Ricoh SOP devices coming soon with PaperCut MF in late 2017.

To find out more on Ricoh, visit the Tour.


PaperCut MF for HP’s new lineup of security-optimized A3 MFPs and card readers

Following the recent launch of HP’s new lineup of multifunction printers with advanced security features, we have been working closely with HP to ensure PaperCut MF provides a secure, consistent user experience. The ease of use of the large touchscreen control panel on the LaserJet Enterprise MFPs complements the quality and seamless experience of PaperCut MF.

PaperCut MF also supports the latest card-readers released by HP, HP Universal USB Proximity Card Reader (Product Number X3D03A) and RF IDeas RDR-805H3AKU. Up to four card types can now be configured in the PaperCut Admin web interface.

We have also begun work on a brand new PaperCut MF build for HP so keep an eye for this to be released later in 2017. Built from the ground up, this release will leverage HP’s OXPd platform to bring all the latest PaperCut MF functionality to HP MFP, including Integrated Scanning.

To find out more about PaperCut MF for HP visit the Tour.


PaperCut MF on the new Xerox VersaLink and AltaLink MFPs

For what was the largest product launch in Xerox history, our focus quickly turned to ensuring PaperCut MF was supported on the latest ConnectKey device range. The versatility and scalability of PaperCut MF complements the Xerox VersaLink (designed for small workgroups and distributed teams) and the Xerox AltaLink series (designed for larger workgroups and print volumes) providing a seamless end-user experience.

Keep an eye out for PaperCut MF with Integrated Scanning on Xerox MFPs coming in late 2017.

Find out more about PaperCut MF for Xerox on the Tour page.


Direct access to PaperCut MF from the native Kyocera interface

We’ve made it easy to navigate back to PaperCut MF from the native device interface. These workflow improvements for Kyocera MFDs avoids the need for users to inconveniently logout and then back in again to access PaperCut MF by presenting an icon taking them back to the PaperCut MF home screen.

Find out more about PaperCut MF for Kyocera on the Tour page.


Want to know more?

To help you digest all the updates, we’ve detailed all features, enhancements and fixes, in the 17.1 Release Notes for PaperCut NG and PaperCut MF.

And of course, the “Fine Print”

If you have a current subscription to Premium Upgrade Assurance, your upgrade to Version 17.0 is already included. Otherwise, one-time upgrades may be purchased via our online order system or through your PaperCut supplier. And hey, added bonus – upgrading now will entitle you to all of the releases in the 17.x series throughout the year!

Posted in Blogroll, General, New & Noteworthy, Releases | 2 Comments


Posted on by Development Team

New and Noteworthy in PaperCut MF & NG v16.4

A quick overview guide to 16.4. For more detail see Release Notes for PaperCut MF and PaperCut NG.

16.4

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Color copy restriction supported on Canon

In large organizations with many users printing, it’s easy for costs to get out of hand if unmanaged. While the ability to control printing activity can significantly cut these charges, copying costs can still become a concern.
PaperCut MF on Canon devices now supports controlled access to color features in copying. Color copying on Canon devices with AMS can be restricted by user group to help minimise unnecessary color usage and reduce color printing and copying costs.

Suitable for

  • Existing and new Canon customers
  • Requires Access Management System (AMS)

Further information
Find out more about PaperCut MF for Canon in the embedded manuals on the Portal or the Canon Tour Page.


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Prevent jobs from being released to a printer reporting an error

When a printer is in error, confusion and concern can soon follow; print jobs can get lost and refunds might be needed. The support implications can quickly escalate in a busy environment with the need to deal with frustrated users on top of resolving the printer error.

PaperCut NG / MF gives administrators the ability to choose whether or not they want to allow users to release jobs to printers reporting an error, alleviating user concern and reducing administrators’ reactive work created by a printer in error.

A consistent alert is presented across all web-based Release Stations and Standard Release Stations with PaperCut NG, with PaperCut MF extending this feature to supported MFD Release Stations. This alert provides users with the information they need to be able to choose to either release to an alternative printer in a Find-Me environment, resolve the printer error, or simply come back later.

Benefits for customers

  • Error awareness – Notifies users of device errors and creates alerts in the PaperCut Admin web interface for SysAdmins.
  • Reduced reactive work – limits print jobs released to a device in error, reducing the queue of stuck print jobs and possible refunds along with alleviating user confusion.
  • Consistency – The same error message format is shown on the Release Station, no matter what brand of device.
  • Configurability – Provides SysAdmins with the control to prevent users from releasing to a supported printer reporting an error. Configurable per device for in-built Print Release at the device, or for all web-based Release Stations and Standard Release Stations.

Suitable for

  • Customers who use Device Release Stations. See supported platforms below.
  • Larger Education and Enterprise organizations that are susceptible to busy periods.
  • Customers who offer printing outside of technical support hours.

View Release Notes for a list of Supported PaperCut MF devices and further details.


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PaperCut MF job purge enhancement on Samsung

Taking our printer in error enhancement one step further

PaperCut MF have introduced a solution to manage print jobs released to Samsung devices reporting a hardware fault error. Not only are users presented with an alert at the Release Station prior to releasing their print job, but with PaperCut 16.4 and Samsung Job Purge, users are provided a way to delete jobs that have already been released to a device that is reporting a hardware fault.

Further information available in the Samsung Embedded Manual in the Portal.


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Customizable start dates for running reports

You can now configure the start day or date for your weekly, fortnightly, monthly, quarterly, and yearly scheduled reporting periods, using a set of new config keys. The Reports > Schedule / Email Reports page displays the date on which the next report will run.


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Early Access for PaperCut MF 16.4

PaperCut MF is a more advanced product than PaperCut NG, due to the addition of embedded hardware functionality. When new versions of PaperCut MF are released to market, they are in Early Access.

The Early Access build is market ready, it is not a BETA or pilot phase. It is an opportunity for you to get your hands on the latest release and provide feedback.

It’s your choice, if you don’t have an immediate need for the latest features, enhancements or fixes, remain with the current build.

If you choose to download the Early Access build, during Early Access you receive:

  • Premium support
  • Proactive messaging about any issues
  • Feedback to PaperCut on your installation, keeping you on the front foot

All through a dedicated email address available after registration.

Read more and sign up for Early Access here.


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Want to know more?

To help you digest all the updates, we’ve detailed all features, enhancements and fixes, in the 16.4 Release Notes for PaperCut NG and PaperCut MF.

Posted in Blogroll, General, New & Noteworthy, Releases | Tagged , , | 1 Comment


Posted on by Development Team

Ricoh Convergence 2016

If coming together was the aim of Ricoh’s Convergence conference last month in Las Vegas, then that’s exactly what the PaperCut and ecoprintQ teams managed to achieve.

The National Dealer Meeting, put us in front of 1,400 attendees all interested in the latest solutions for Multifunction Printers for the Ricoh Family Group of dealers, which also includes the Savin and Lanier brands.

Ricoh Convergence Booth 2016

The busy booth at Ricoh Convergence

Over two full days of seminars and technology displays, the PaperCut presence made a significant impact on both dealers and the Ricoh team.

“Seven representatives gave us significant bandwidth to engage at all levels”. Americas Channel Director, Joe Rubino commented, “We strengthened our relationship through collaboration and support.”

Smarter than the average panel

Embracing Android development, in July this year, we released PaperCut MF 16.2 with support for the latest Ricoh Smart Operation Panel MFP’s. Convergence gave us the opportunity to show dealers how customers can spend less time at the device, with the intuitive interface allowing multi-print job selection and quick scroll. Dealers were impressed with the latest interface, and how quick the application was to install, and intuitive to use.

“There’s a strong focus on the redesigned user interface (UI) and their Smart Operation Panel (SOP).” mentioned the copier industry newsman, Andy Slawetsky from Industry Analysts in his conference review.

The latest PaperCut MF gives Ricoh users streamlined workflows at the device, including:

  • Easier data entry for login or PIN with a multi-touch screen
  • Fast one finger scroll functionality for multi-print job selection
  • The ability to print, delete, and view the cost of multiple print jobs together

Video-Screen-Ricoj

Watch how the easy to use Android based interface just works

Partnering for solutions

Alongside the demonstrations, the teams reported amazing technology discussions happening around them to solve real customer problems. Being first out of the blocks with SOP development, PaperCut were seen as an agile business, able to pivot to align with market needs.

PaperCut MF Authorized Solution Center, ecoprintQ, showcased their innovative new on-board USB card reader support and welcomed positive commentary from the Ricoh channel community. PaperCut MF for Ricoh’s success across the US and LATAM was attributed to ecoprintQ’s strong solutions and support presence.

“If anyone doubted our partner eco-system, then Ricoh USA and ecoprintQ are a model of how this works,” said Dan Quest, Global Partner Alliances Manager at PaperCut. “Much more than a PaperCut MF distributor, ecoprintQ are a vital pre-sales and technical resource for Ricoh and their channel teams.”

Ricoh Professional Services Team

Pictured, the Ricoh USA Channel Solutions Support Specialists, PaperCut and ecoprintQ

All Ricoh dealers can source PaperCut MF through Ricoh USA, which makes ordering and support easier. Dealers also benefit through Ricoh programs, and local Ricoh Solutions Support Specialists, backed by the team at ecoprintQ who are equipped and ready to help.

With the environment in mind

Making use of older devices, Ricoh’s established global resource-recycling model, aligns with PaperCut’s efforts to reduce waste. Ricoh’s worldwide GreenLine program delivers the latest operating software on revitalized MFPs, at a lower cost to users and the environment.  The GreenLine team were keen to position the benefits of saving the planet’s resources on all fronts, including reducing paper usage.

What’s next for PaperCut MF on Ricoh?

Currently, PaperCut MF integrates with Ricoh’s GlobalScan NX to provide device authentication for workflows and OCR using Ricoh’s AAA API, for a true single sign on process.

Coming in 2017, look out for Integrated Scanning on PaperCut MF, currently in development for Ricoh’s SDK Java interface.

Quoting the 1971 novel about Las Vegas “A little bit of this town goes a very long way,” then Ricoh Convergence certainly lived up to expectations.

More information, visit the PaperCut MF for Ricoh Tour.

Posted in Blogroll, General, Interviews | 4 Comments


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