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PaperCut’s response to the COVID-19 pandemic

PaperCut’s response to the COVID-19 pandemic

We’ve taken precautionary measures for slowing the spread of the COVID-19 virus as per the recommendations of the World Health Organisation as well as the local governments across the regions where we have offices. 

As of Monday 16 March, PaperCut offices moved to a “Distributed Working” model, which sees all PaperCutters working remotely.

We’re confident we can operate effectively in this model given:

  • we already have the infrastructure in place i.e. we can take customer calls remotely, continue to process orders etc.
  • we ran successful working from home trials in each office over the past couple of weeks
  • the nature of our business (mostly online) 
  • the capabilities of our team.

Will I still be able to get PaperCut support?

Yes.

Every PaperCutter has transitioned successfully to the “Distributed Working” arrangements. You can expect the same level of support and care we pride ourselves on.

What impact will it have on PaperCut‘s day-to-day work?

The changes we’ve implemented should have limited impact on us servicing tickets, processing orders, issuing licenses etc .

We’re transitioning resources where needed to support existing customers, particularly those that are involved in the community response such as our healthcare and government customers. 

We’re also using this time to continually improve our product and services. There will be little to no interruption to our development work. 

How long will PaperCut operate via distributed working?

Over the coming weeks we’ll continue to monitor the situation closely and act quickly on the advice of health authorities.

Our collective heart goes out to the many businesses that are greatly impacted by this. We  are committed to providing you with the best support possible during this uncertain time.

Be safe.

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