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PaperCut MF v15.3 – The making of Integrated Scanning

Having been at PaperCut for 18 months now, I was lucky enough to learn and contribute in different areas of our product. From an accessibility feature to release print jobs, Mac client transformation to use the native bar through to adding support for the IMAP protocol in Email to Print.

Amit leads the Integrated Scanning development at PaperCut Software.

But that only lasted two months… and then it began.

A new beginning

For some time we have been aware of the need for an integrated and intuitive scanning solution that leverages PaperCut MF’s authentication of users and device control functions. This is a real customer need that appears over and over in our feature request queue.

As PaperCut MF already knows who you are when authenticating at the device, by adding the ability to use email and home directory information, we are able to securely deliver scanned documents to predefined destinations.

I was offered to take the lead in the design and implementation of the new product, which will take PaperCut into the world of document delivery and business processes.

We got the ball rolling at our Global Partner Meet-up in late 2014, describing what 2015 would bring –  a refreshed PaperCut embedded application with rebranded color scheme and a seamless new interface that we call the home screen. With a click on a Scan button, new screens will allow users to choose Scan Actions and delivery options.

Anticipation galore…

The process

During a year of continuous development, we have been able to take a concept which we believe in; a simple and clear vision and turn it into a fully fleshed product that is now part of the PaperCut MF solution.

We started small, just Dan Quest our Global Partner Manager, and myself. Brainstorming for hours on end to define the domain problem, requirements, user flows and eventually – a high level design. From the beginning, our aim was to involve as many people as possible in the process.

Starting with Chris, our CEO, who gave us a lot of business context and UX ideas, through to our UX designer who lead workshops to pixel-perfect our screens and flows. Then came testing our ideas, getting feedback with internal stakeholders and eventually, forming a team of four developers and a QA tester. Internal builds started to emerge.

A day in development

We knew what we needed to do. Using our agile delivery methodology, we embarked on bi-weekly sprint iterations to design, implement, review code and verify 204 user stories! Anything from providing a simple administration interface for configuring Scan Actions and extend user data for delivery (syncing user’s home folder) through to a new framework for delivering scan documents reliably. All through a totally refreshed embedded implementation for Sharp and Kyocera (and anything in-between).

Also, any new feature that comes out of our doors supports Site Server configuration. Integrated Scanning is no different – fully supported from day one!

It’s the start of an amazing journey, and we are working hard to put in more features and support a wider range of models. I am able to work with some super smart people who think outside the box, ready to champion our product to be the best simple scanning solution out there.


  • Alan Dooley

    Is this coming to Ricoh? I really like the new look interface for print release and it could replace our 3rd party solution…

    • Yuri Mylis

      Thanks for reaching out and asking about Ricoh.

      The short answer is we anticipate including Ricoh as we implement Integrated Scanning on as many device types as we can. From day one PaperCut has been strongly vendor agnostic and we’re keen to get all new functionality to market as quickly as possible across all brands. We would have loved to release Integrated Scanning on all devices at once, but various factors (reality!) make this dream difficult.

      The more specific answer to the timing question is where that difficulty shows itself. Our agile development process means that we aren’t going to hold back and release all at once, we’ll simply make brands available as they are completed.

      We’re working with all our partner manufacturers to make this happen in the shortest time frame, which is different for each brand. (As an example, timelines are dependent on the different development and certification times required on the various platforms, on partner agreements, manufacturer roadmaps, and numerous other factors.) So unfortunately it makes it difficult to provide a specific schedule for Ricoh or any given device.

      Our projects roll out frequently, and we’re adding to our active projects constantly. Keep an eye on our release notes for announcements and feel free to contact support if you have any more questions.

      • Peter de Groot

        Another upvote for the Ricoh please !

      • Ricardo Martinho

        +1 for Ricoh!

        • Peter Fitzgerald

          Hey there Ricardo,

          Many thanks for the vote; always good to hear directly from our users what features are most sought after!

      • Wayne

        +1 For Ricoh too. Any targeted timeline? Please advise.

        • Peter Fitzgerald

          Hey there Wayne,

          Sadly we are still unable to provide a definitive timeline for the rollout of Integrated Scanning to our other supported platforms, but rest assured it remains very high on our list of priorities! Thanks for the vote, and keep on keeping an eye on our release notes and other formal communications for the latest developments.

      • Robert

        Glad to hear this is coming for Ricoh!

        • Art (PaperCut Support)

          Hey thanks for your feedback, Robert. Our dev team continues to fight the good fight thanks to input from users like you. Don’t forget to subscribe for MF release notifications to stay in the loop!

    • Mr-Tin

      Another vote for Ricoh support!

      Will it be possible to configure a “sending” user account e.g. an O365 account rather than simply using the logged in users as the sender?

      • Ross Malyon

        Hi, in 16.2 there will be an option to set the from address for scan actions, this should help.

  • Richard Webb

    a nice option to this, would be the options in scan settings, to request more information, which can then be used to build the filename or be saved to xml along with the scan. eg dropdown boxes with preset value to choose from (Document type:invoice/deliverynote/etc) or text boxes for free text (eg invoice number)
    oh and also on Toshiba and Ricoh 🙂
    (love the Kyocera one btw)

    • Amit Friedmann

      Hi Richard, thanks for the kudos! We constantly think on ways to improve the data to attach, and your suggestion will be added to the mix. As with all these great ideas, plus adding the scanning functionality to all the other platforms, we are constantly juggling priorities to meet expectations.

  • Rueben Broom

    Fantastic solution, very timely for us. I would just like to add a big +1 for the Ricoh support.

    • Damien White

      Thanks for the feedback Rueben, and the ‘+1’ for Ricoh too!

  • Tom

    Any love for Konica Minolta in future?

    • Tim Bentley

      Hi Tom –

      We’re working toward support for as many platforms as possible, including Konica Minolta.

  • thirtyeyes

    Do you have a time frame on Konica and Xerox? Would love to have these features.

    • Tim Bentley

      Hi thirtyeyes –

      We can’t comment publicly on release schedules. Please keep in touch with your reseller or Authorised Solution Centre for updates.

  • Aaron Fore

    As of MF 16.2, we still have no support for Ricoh devices.

    • Hi Aaron,
      I can see you’ve emailed through to our support queue as well that I’ve just replied to. Hopefully it’ll be much sooner than later that you see Integrated Scanning for Ricoh pop up on our official release notes!

  • Chris C

    Any Ricoh updates since a year ago? Thank you

    • Alec Clews

      Hello Chris,

      Are you specifically interested in Ricoh Integrated Scanning? That will be coming very soon. Please keep an eye on our release page to see when your platform gets released (the Ricoh is actually 3 different platforms).

      You can subscribe for email alerts to new releases.