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Monthly Archives: December 2016

New and Noteworthy in PaperCut MF & NG v16.4

A quick overview guide to 16.4. For more detail see Release Notes for PaperCut MF and PaperCut NG.



Color copy restriction supported on Canon

In large organizations with many users printing, it’s easy for costs to get out of hand if unmanaged. While the ability to control printing activity can significantly cut these charges, copying costs can still become a concern.
PaperCut MF on Canon devices now supports controlled access to color features in copying. Color copying on Canon devices with AMS can be restricted by user group to help minimise unnecessary color usage and reduce color printing and copying costs.

Suitable for

  • Existing and new Canon customers
  • Requires Access Management System (AMS)

Further information
Find out more about PaperCut MF for Canon in the embedded manuals on the Portal or the Canon Tour Page.


Prevent jobs from being released to a printer reporting an error

When a printer is in error, confusion and concern can soon follow; print jobs can get lost and refunds might be needed. The support implications can quickly escalate in a busy environment with the need to deal with frustrated users on top of resolving the printer error.

PaperCut NG / MF gives administrators the ability to choose whether or not they want to allow users to release jobs to printers reporting an error, alleviating user concern and reducing administrators’ reactive work created by a printer in error.

A consistent alert is presented across all web-based Release Stations and Standard Release Stations with PaperCut NG, with PaperCut MF extending this feature to supported MFD Release Stations. This alert provides users with the information they need to be able to choose to either release to an alternative printer in a Find-Me environment, resolve the printer error, or simply come back later.

Benefits for customers

  • Error awareness – Notifies users of device errors and creates alerts in the PaperCut Admin web interface for SysAdmins.
  • Reduced reactive work – limits print jobs released to a device in error, reducing the queue of stuck print jobs and possible refunds along with alleviating user confusion.
  • Consistency – The same error message format is shown on the Release Station, no matter what brand of device.
  • Configurability – Provides SysAdmins with the control to prevent users from releasing to a supported printer reporting an error. Configurable per device for in-built Print Release at the device, or for all web-based Release Stations and Standard Release Stations.

Suitable for

  • Customers who use Device Release Stations. See supported platforms below.
  • Larger Education and Enterprise organizations that are susceptible to busy periods.
  • Customers who offer printing outside of technical support hours.

View Release Notes for a list of Supported PaperCut MF devices and further details.


PaperCut MF job purge enhancement on Samsung

Taking our printer in error enhancement one step further

PaperCut MF have introduced a solution to manage print jobs released to Samsung devices reporting a hardware fault error. Not only are users presented with an alert at the Release Station prior to releasing their print job, but with PaperCut 16.4 and Samsung Job Purge, users are provided a way to delete jobs that have already been released to a device that is reporting a hardware fault.

Further information available in the Samsung Embedded Manual in the Portal.


Customizable start dates for running reports

You can now configure the start day or date for your weekly, fortnightly, monthly, quarterly, and yearly scheduled reporting periods, using a set of new config keys. The Reports > Schedule / Email Reports page displays the date on which the next report will run.


Early Access for PaperCut MF 16.4

PaperCut MF is a more advanced product than PaperCut NG, due to the addition of embedded hardware functionality. When new versions of PaperCut MF are released to market, they are in Early Access.

The Early Access build is market ready, it is not a BETA or pilot phase. It is an opportunity for you to get your hands on the latest release and provide feedback.

It’s your choice, if you don’t have an immediate need for the latest features, enhancements or fixes, remain with the current build.

If you choose to download the Early Access build, during Early Access you receive:

  • Premium support
  • Proactive messaging about any issues
  • Feedback to PaperCut on your installation, keeping you on the front foot

All through a dedicated email address available after registration.

Read more and sign up for Early Access here.


Want to know more?

To help you digest all the updates, we’ve detailed all features, enhancements and fixes, in the 16.4 Release Notes for PaperCut NG and PaperCut MF.

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A Robot to Automate Printer Trays?

If you think going to a printer to clear a paper jam is painful, imagine having to do endless tests to trigger error statuses on printers. Pulling the tray out, waiting for an error to appear in the UI and then pushing the tray back in again. There’s got to be a better way.

Luckily that the team that manages QA had Constructival on the horizon (PaperCut’s first global hackathon). A chance to tackle any project we wanted to work on, a great chance to develop some automation for the team.

The idea

As we’ve grown over the past 12-months, so has the QA team. Five of us got together to plan the project, but as the feasibility investigation went on, more and more people jumped into our team.

We had 13 people going into Constructival including developers, QAs, product owner, and our IT guy. With such a sizable group, we broke the project down into small tasks that could be done in parallel, and allocated them to smaller teams including wood work, circuitry and software.

The teams worked so well, that we actually finished by the end of the first day, leaving time for team bonding over the ping pong table. Day 2 was mostly just refining tasks.


How it works


The tray robot pulls out the tray of the printer when it gets a signal from the test. When the test is complete and done with the verification, the robot pushes the tray back, simple!

For engineers and robotics enthusiasts alike, here’s what happens in the background. The tray robot’s main part is a stepper motor, which is controlled by Python scripts, run by a little Python web service on a Raspberry Pi. This service is called from our Java and Groovy based automation tests.

What’s next, a robotic arm?

The tray robot will be used to test PaperCut Views as a part of our daily automated regression test suite. It will save us a lot of time by eliminating the need to repeat these tests manually over and over again.

In the long term, we are planning to utilize robots in other tests on printers that require manual intervention including pressing buttons and opening doors, one step closer to a robotic arm!

Not only did the team have fun while we were building the robot, we have also extended our knowledge into the automated testing of physical devices. Us QAs can all sleep better at night knowing the evolution of the the dark side of printer testing is automation!

Constructival was a great success. Seeing how engaged and committed everyone in the team was during the 2 days, producing awesome projects beneficial for all involved (and the company). It was an overwhelming feeling only topped by our team being crowned winners of the People’s Choice Award.

Zsofis Team - Constructival

The motivation, freedom and ownership to to try out and learn new things, got people together who haven’t worked together before, and given us all new perspectives and ideas for the future.
The Force is strong with these ones. 🙂

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Are you ready to take on the Pie Face Challenge?

Nick and Patti at ITS. Chris and Julie at PaperCut. All 4 have had pie in their face, and now it’s your turn!

In honor of the recent passing of a member of our Authorized Solution Center family, Alexandre Barbuat from Bluemega, we’re Standing up to Cancer and taking on the “Pie Face Challenge.”


Our Authorized Solution Centers are an extension of PaperCut in your region. They represent PaperCut MF around the world. Fully trained and certified, they offer customized solutions, configuration, installation and support and are experts at any brands across your printing environment.

At PaperCut, we want to support the people that support us. Our partners in the PaperCut ecosystem provide you with dedication application development, local sales, support and market knowledge. It’s our turn to show support back.

So, if you’ve ever wanted to throw a pie at your leaders, do it for a great cause! Get behind the Pie Face Challenge, like ITS and PaperCut and, hey we would love to share your video!

PaperCut Pie Face Challenge

How it works

Nominate a leader or leaders in your business who you want to see Pie Faced! Set up a ticket collection and sell them to your teams. Nominate a time for the challenge, draw out ticket/s, and the lucky person/people drawn will get to throw a pie! The more you buy, the more chance you have of being drawn out to throw a pie!

PaperCut Melbourne are donating to Australian Cancer Research Foundation. Nominate a cancer charity in your country worthy of such a challenge. Stand up to Cancer have registered charities in the USA and UK.

And a tip for the making up the pies, just do it yourself. Make it tasty with ready made whipped cream in a pie dish! Simple!

And, don’t forget to share your videos with us on YouTube! Send to or link to us on social.

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