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Monthly Archives: October 2013

New US Office – Open for Business

Hi, my name is Rick. I am a “new” employee at PaperCut Services North America, the PaperCut service company serving the time zones from GMT-5(NY) to GMT-8(CA) from 8:00am to 5:00pm Monday – Friday. (Wow, that’s a mouthful.)

Truth is, I’ve actually been working with PaperCut for over 7 years now, but we recently formed the US service company in August, and I just became an employee this month.

But let me back up a bit…

Many years ago I was introduced to PaperCut through a Swiss software company, GenevaLogic, where I was the Director of Technical Support. After a couple of years I was able to strike a deal with the folks in Melbourne to be the first representative of PaperCut based in the US. (I was impressed by the print management software and – just like the late Victor Kiam and his love of Remington razors – wanted to be part of the company.)

The first four years or so were spent telecommuting. While it was great not having any traffic to battle, communicating with an Australian home office that was 19 hours ahead made for a heck of a “commute” each day! Frankly, I never thought I’d miss going into the office every day but I have learned that plain ol’ human interaction with peers has a tangible benefit. I guess I didn’t fully appreciate that until I spent a few years working out of my basement during the winter in Oregon!

It wasn’t long before the North American customers became used to having PaperCut support available during their business hours. As we added new features, embedded modules and support staff the installed base started to grow and grow.

Which brings us back to today…

Now we have a global sales and support organization with resources in Melbourne, Portland and London. We offer customers follow-the-sun support from Monday morning in Melbourne (Sunday afternoon in Portland) until Friday evening in Portland (Saturday morning in Melbourne).

Tim working hard supporting the US.

Tim working hard supporting the US.

And just this summer we – the US-based sales and support teams – moved into our shiny, new office in Beaverton. The windows overlook mighty pine trees (and a few satellite dishes). We have conference rooms and whiteboards… my how things change.

So now we have a place to call home in the “Silicon Forest”… A place to take customer enquiries and support our network of Authorized Solution Centers and Resellers. And of course, a place to drink coffee.

Let us know how we can help you to get the most out of the PaperCut experience. We can be reached via email at or or by calling 1-800-819-5329.

[And if you’re in the area and looking for a great place to work, check out our open jobs online.]

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The changing nature of authentication (PaperCut V13.4)

We’re always amazed at how multi-factor authentication has taken over all computing life. We’re seeing two-factor authentication to access your bank account, email and even video games have it now! Copiers with PaperCut installed have been using this technology for years with the combination of proximity card and pin. It’s taken a while, but now we’re seeing more multi-factor authentication on the desktop login in corporate organizations.

There are plenty of advantages to card based authentication on the desktop such as reducing the reliance on complex passwords. However, there is no point in chasing this game if all your other systems around the network are still using your old complex passwords. This is where Single Sign-on (SSO) makes a resurgence.

Workstation Security with Single Sign-on

PaperCut version 13.4 introduces Single Sign-on to the web interface login. This means that users can authenticate once on the desktop and then they are automatically granted access to your local PaperCut. No re-login required!

Believe it or not, PaperCut already had SSO back in 2005! We quickly saw that this caused issues in the education environment. Picture this: Student A and Student B were best friends. Student A walked away from their desktop, giving Student B the chance to open up a web browser and transfer their print credit across to himself! Student A and Student B are now no longer best friends…  The automatic login advantages of SSO can be a double edged sword.

SSO is great for the corporate environment, for an administrator logins or for integrating PaperCut into your intranet site . This time, we’ve added it back in with a raft of security options to control where and how it is used.

Of course, like all usual PaperCut releases, we’ve added in a whole lot more than this. Check out the full release history:

Image: cc-by-ca by Chris Amelung

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