PaperCut is used in over 100 countries. As a result, we get to speak to System Administrators from all over the world, in all sorts of different organisations. Every site is unique, and it seems like everyone has great IT/Computer/Software stories (war stories) to tell. This post is the second in our ongoing series of customer interviews.
This interview is with Andrew Forbes, from Stirling University in Scotland! Andrew uses PaperCut in his school to control student and staff printing and copier use.
PaperCut: Can you tell us a little bit about yourself?
I’m Andrew Forbes from Central Scotland. The perception of Scotland is that it rains quite a bit and can be very cold (which is true) but when the weather’s nice it truly is spectacular. I’m one in a team of IT Client System Specialists here at the University. As a whole we provide desktop support to the University. My particular area of support is Staff Print, hence my involvement in the PaperCut project. The University of Stirling is a fantastic place to work. The campus surroundings are truly outstanding! I can’t think of a better place to work.
The view at Stirling University, Scotland.
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It wasn’t a strategic decision to release PaperCut 12.3 around the same time as the Higgs Boson particle was confirmed (we hope!), however both share a universal truth; ‘It’s often the little things that count’.
Usually when we write about our releases we only talk about the big features. It’s often the little features we add that end up making a difference to everyday usage. In this post we’ve decided to highlight one of these little features.
Type Ahead when searching for users by name or student ID
PaperCut now has type-ahead autocomplete in various areas of the application. It’s now even easier to quickly find users, say to modify their print quota, by typing their username, full name or ID number.
Other highlights include:
PaperCut’s mobile printing has been extended to provide support for iPhone. The screens have been optimized for the smaller size and swipe-gesture navigation has been added.
In addition to the existing auto-updating client software deployment, we now have a new option for enterprise customers. There is now a silent installing MSI package which may be deployed using Group Policy. This is ideal for enterprise customers who are already using Active Directory GPOs to manage software deployment or staged rollouts.
Many of you will know about our policy for simultaneous releases and feature parity goal across all supported operating systems. One difference between platforms has been printer error detection (e.g. emailing administrators when a printer goes offline). Due to limitations in operating system APIs on Mac, Linux and Novell, printer errors were often detected only when a job arrived, rather than as soon as the printer went into error/offline. By using SNMP monitoring, we have now improved printer error detection on these platforms to match the proactive behavior on Windows.
Of course there is much more. Check out the release history for PaperCut NG and PaperCut MF for full details. And if you’re interested in some of the antics that have been happening in the PaperCut office over the development period, or want to see the latest geeky t-shirt; have a look at our twitter gallery.
Posted in Releases |