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Monthly Archives: May 2012

Posted on by Development Team

12.2 – Reducing system administrator stress

One of the big changes we added to PaperCut previously was the introduction of print policies. The feedback on this feature has been positive, and many trees and color toner cartridges have been saved! Now it’s even better, with two new additions:

  • Users now have an option to automatically convert their job to grayscale or duplex
  • Users opting to bypass the rules are prompted to provide their justification

Entering a reason for printing in duplex

As a by-product of this feature, you now have access to more complex user interface dialogs when using Advanced Print Scripting. We have also included a masked text entry which is useful for password prompts. Print policies are an important part of cost reduction; we recommend taking a few moments to explore the new functionality!

Our support team reminded us that licensing is a common issue reported by administrators. Pre-emptive warnings are now a part of your dashboard and will greatly help busy administrators. Warnings include exceeding license limits and support renewal reminders.

Dashboard license warnings

The template printer has been enhanced; embarrassingly we missed the colour detection setting for it. Thanks for the customer feedback pointing out our omission. This makes automatic printer provisioning a little easier.

Not to forget the big end of town, we have added some features to improve our support for enterprise printing (for example printing from SAP or JD Edwards). A common problem with printing from these systems is that jobs are logged under a single generic account. We can now often attribute these jobs correctly.

As usual full details are in the release notes:

Behind the scenes, we’ve had some inter-office cultural exchange. Nate from our US support team visited Australia to learn about drop bears, and the Australians were taught about the idiosyncrasies of American tipping culture. To balance things up, we’ll ask Ross from the UK office to explain, in his own words, the offside rule in soccer.

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