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Posted on by Matt

Welcome to my blog

After examining a few different options for blogging software, I’ve decided to choose WordPress as Papercut Software’s standard blogging tool.

It’s really feature packed and is easy to set up. The only downside at the moment is that you need a separate installation for each blog. That means that when I customise the style to match the website, I have to make those changes in all blogs. Hopefully true multi-blog support will be added eventually so I can avoid this duplication of effort.

The Worpress wiki explains how to setup multiple blogs to use the same MySQL database, so that’s what I’ve done.

We’re also in the process of evaluating products to enhance web site for PaperCut customers. We’re currently looking into a:

  1. Forums – to build a community of Papercut users, where questions can be asked and answer by both us and other users
  2. Knowledge Base – a searchable list of article, how to guides, FAQs, etc. We might use a wiki as a way to maintain the pages (and possibly even let users help out!)

The current contender for the forum is phpBB2. For the knowledgebase/wiki I’m look at MediaWiki (which is the tool that drives the fantastic wikipedia). It’s is really polished, but given that it’s focus is on building an encyclopedia, it might not meet our needs (i.e. user security, etc).

Maybe we’ll need a proper Content Management System instead? But maybe that’s overkill …


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Comments

  • Reid Guanti

    Hi Matt,

    Its been a while since you posted this one. Just curious if you’ve given any more thought on the possibility of a Forum or Discussion Board for PaperCut users.

    Thanks,
    Reid

  • matt.doran

    Reid,

    It has been a while. Starting a forum for our customers is something we’ve thought about a few times. And we’ve got a pretty big customer base so I’m sure it could be a good resource for our customers.

    There are a couple of things that have held us back.

    1. Time. 🙂 We’re hard at work with new features and improving the software. We’re always updating the knowledge-base, but haven’t got to this yet.

    2. We’re not sure it will be heavily used. There’s nothing worse than going to a forum and there is no posts or no activity. It just looks bad. I realize there is a chicken and the egg problem there… but we’re keen to alway present well to potential customers. But as the quote goes “if you build it they will come” … so we might have to give it a try one day.

    In the end it achieves a similar result as our support email address. Except that customers can help each other. In reality, we’ll have to moderate the responses and add our 2c when incorrect posts are made.

    Thanks for giving us a prod … we’ll give it some more thought.

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