PaperCut Blog

The great PaperCut ride and shave

G’day, My name is Jason Clarke, I’ve been with PaperCut nearly 7 years, firstly in our customer facing tech Support Team in Melbourne, and now as the IT guy supporting over 100 staff. After being the IT guy in both a high school and now at PaperCut, I can see the frustrations felt by SysAdmins […]

Diagnosing a slow print

It was a dark and stormy night when the phone rang. Ok, maybe not, but Melbourne, Australia isn’t known for it’s great weather! The phone did ring and I did pick it up. It was Frank* from one of our educational customers who was looking for support. He was able to quickly summarise that the […]

Picking a new support system – 5 candidates reviewed

I sometimes find myself sitting on the fence between ‘customer’ and ‘technical support’. It was not that long ago I was an IT manager for a reasonable size high school here in Melbourne, Australia. One thing that was always on my mind was the quality and timeliness of support available from software and hardware vendors. […]

A simple trick for recurring paper jams

Today in the busy PaperCut offices Peter was running tests of his PCL6 print job watermarking feature over our corpus of test documents. This involves quite a bit of printing and unfortunately we suffered a rather nasty paper jam. The first few attempts by us to remove the paper jam did not have the best […]

A quick tip to keeping a DHCP network organized

I was recently helping a customer with a couple of reporting questions they had and they mentioned that they were going to be rolling out 20 new printers in the near future. I commented that this would require quite a bit of work, lugging hardware around, changing printer drivers etc. They agreed and then said […]

The SysAdmin: five parts tech and one part accountant!

Hello, my name is Jason and I’m the new member of the PaperCut team. In my previous position I was a Systems Administrator (SysAdmin) at a leading high school. I thought I’d share my story about PaperCut from my last role. Part of any SysAdmin job is finding technology that fits a business need and […]

PaperCut Vote for a Feature survey update

A little while ago I made a short post about a Vote for a Feature survey that we’re conducting. This survey is designed to gather feedback from PaperCut users regarding some of the smaller features that they would like to see added. The response has been fantastic and also very thorough. Many of our customers […]

Customer Feedback Time!

Welcome to the first 2010 PaperCut Vote for a Feature! After the fantastic success we had we our last vote for a feature we’re going for another round! Our last Vote for a Feature Survey focused on Big Ticket items. This time we’re evaluating the “smaller items” that can have a big impact – the […]